Emergency Services

Police, Fire & Ambulance: Emergency, 000

Southport Police Station: Local police station (non-emergent), (07) 5571 4222

Southport Fire Station: Local fire station (non-emergent), (07) 5675 7280

Ambulance: Non-emergent, 13 12 33

Serve Weather Events: State emergency service, 132 500

Property Emergencies

Registered Locksmiths: The resident is responsible for covering all Locksmith fees. Kindly, verify the pricing when you make your call.

Strata Manager (Sarah Pearson): Queries relating to the body corporate and by-laws, (07) 5531 2622

Maintenance: Building emergency, 0484 776 418

Applicance & Air-Conditioning Issues

For troubleshooting issues with your appliances or air conditioning units, it is advisable to consult the user manual provided by the manufacturer. The user manual contains specific instructions, troubleshooting steps, and helpful information to address common issues that may arise.

If the issue persists or you require further assistance, please contact:

Harvey Norman Commercial: Refer subcontractor contact.

Hinterland Air Conditioning: Air conditioning issues, 07 5576 8644

Rectifications

To notify of items within 12-month DLP, including appliance & aircon issues within 6 weeks of move-in.

To report any issues with appliances or air conditioning units covered under the 12-month Defects Liability Period (DLP), please notify McNab Customer Care about any problems you encounter with appliances or air conditioning units. They will assist you in coordinating the necessary actions to rectify or repair the issues.

McNab Customer Care will liaise with the appropriate parties to address the reported issues within the DLP period.

Refer to Quality & Customer Care page for contact details or to lodge a rectification.

Subcontractors

Air-Conditioning: Hinterland Air Conditioning, P: 07 5576 8644

Appliances: Harvey Norman Commercial QLD, 07 3297 3700, stapylton.service@au.harveynorman.com

Miele, Neff and Gaggenau service calls must be logged directly with the manufacturer. For Miele service calls please call 1300 464 353 and for Neff or Gaggenau service calls please call 1300 368 339.

Benchtops: Alpha Stone, P: 07 3060 8538, E: admin@alphastone.com.au

Electrical: TJE Electrical & Communications, P: 0437 130 765, E: travisgowlett@tje.net.au

Joinery: Box Joinery, P: 1300 692 224, E: nathan@boxjoinery.com.au

Locksmith: Able Security Group, P: 07 3188 6084, E: bne@ablesecuritygroup.com

Painter: Usher Group Pty Ltd, P: 07 5573 2300 | 1800 686 505

Plumbing: Schnico Plumbing Pty Ltd, P: 0400 100 580, E: schnicoplumb@gmail.com

Shower Screens: Civic Shower Screens & Wardrobes, P: 07 3441 7777, E: reception@civicscreens.com.au

Tiling: National Tiles, P: 1300 733 000

Flooring - Timber Floors: Master Floor Group, P: 07 3827 7444

Flooring - Carpet: Master Floor Group, P: 07 3827 7444