In your meter cupboard, you’ll discover a submeter with isolation valves. These valves can be used to isolate (turn off) the water supply to your apartment.

Firstly, check that the power supply to the building isn’t interrupted on the Energex website. If power supply isn’t interrupted, then check apartment switchboard in your meter cupboard.

In a fault condition these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the apartment. If a fault is detected, the Safety Switch/Circuit Breaker will automatically switch to the OFF position. This can be caused by faulty appliances plugged into power points. To locate the problem, it is recommended that all appliances be switched off and unplugged from the power points. Once this is done, the switch should be able to be turned back ON in the manner described above.

In the event of a power outage the building has a battery backup system that lasts for approximately 2 hours. This backup allows you to access your home. In the event of a longer power disruption, the building manager will contact you with further instructions.

In the event of an emergency and when evacuation alarms are activated, please exit the building immediately through your nearest fire stairs. Each apartment is equipped with two fire stairs: one located in the bedroom/hallway area and the other in the service cupboard adjacent to the lift core.

During an emergency, all fire doors in the building will automatically unlock to facilitate your exit. Under no circumstances should you use the lifts during an emergency evacuation.

Additionally, please note that re-entry provisions are available on every fourth floor to allow re-entry in the event of an emergency (L2, 6, 10, 14, 18, 22, 24). Owners will need to enter that floor and then re-enter using the alternate stairwell. Continue descending the stairs until you reach the Ground Level.

Once on the Ground Level, stand in the designated safe zone opposite the building and await further instructions before re-entering the building.

For a more in-depth understanding of our safety systems, including the Cascading Alarm system, please refer to the attached Fact Sheet:

Fact Sheet

If you believe an issue has arisen, please submit the item/s through the Customer Care link in owner’s portal.

Following receipt of your submission, the team will review and provide formal confirmation of the agreed rectifications based upon information provided. If required, we will arrange a suitable time for one of our team members to assess the issue(s) in person.

For any questions, you can reach out to the Quality & Customer Care Team at customercare@mcnab.net.au

For more information, view the Quality & Customer Caren section on the website.

Notification of rectification items will not be accepted by phone or by word of mouth and must be given in writing.

You will find your air conditioning control panel/s mounted to the wall in either a central location to your living room and/or bedroom(s).

For detailed instructions, please refer to the Hinterland Air Conditioning Solutions operation manual accessible in your Apartment tab on this website.

You only need to arrange electricity and internet connections. Refer to the "Connection of Services" document for further information on how to arrange these connections.

Yes. An owner or occupier may keep up to two animals in your apartment provided you have the written approval of the Body Corporate and comply with the provisions included in By-laws.

Please refer to Stratacare website for pet application.

You cannot alter the exterior of your apartment without written consent from the Body Corporate. Refer to By-Laws, section 7 on the use of lots for more information.

Your access fob is exclusively for your home. Your fob will only allow access to your home or communal areas on Ground, Podium, Mezzanine or Basement Levels

• Queue Etiquette:

If multiple owners are waiting for the lifts at the same time:

The owner who arrives first should enter the lift.

Ensure that only one owner enters at a time to prevent access issues.

• Accessing Homes:

If another owner enters the lift simultaneously, they won't be able to access their home directly.

They must return to the ground floor and swipe their fob again to access their home.

Following these procedures ensures smooth elevator usage in White and prevents access inconveniences for all owners.